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  • Standardization of Scribe Training

  • AvatarJordan Turek
    Chief Scribe

    If there is one thing I’ve learned as a Project Manager, it’s that our approach to implementations varies significantly from one site to another. There are a multitude of reasons for this. Each client uses a different EMR, has a different set of goals for the program, and a different perspective on what a scribe should be used for. When we meet with our clients, we always do our best to align their goals with ours, and in the end, we tailor our programs to their needs. I find it fascinating sometimes how we are able to standardize so many facets of our training program, and still be as flexible as we are with each client.

    I came across this article online, which specifically refers to ScribeAmerica. The jist of the article is that there are concerns out there regarding growth of the scribe industry, and what kind of impact it is going to have on healthcare. The concerns raised included “a lack of standardized training, and variability in experience among scribes, posing major risks to data accuracy and delivery of care.” As a ScribeAmerica employee, I can attest to the fact that there are a lot of misconceptions about scribes in this respect, at least within our company. We do have standardized training, and through the use of this we have significantly decreased the risks to data accuracy. In fact, those of us who train scribes regularly know that our providers’ notes are far more accurate with the use of the scribe.

    With that being said, I still think we have a way to go in terms of standardizing our training. I’m hopeful with the recent introduction of the company’s org chart changes that there will be tons of improvements from an educational perspective. We need better materials for EMR training, and I think we could also benefit from having some sort of standardized training on how to teach classroom training. As a JPL, I never received any sort of real direction on how to teach (something I had never really done before). Yes, we have mentors and leaders within the company that give us tips, but overall I still feel that there is a lot of room for growing our education department and setting up our managers for success. I’m quite confident that this will be what ends up setting us apart from the 40 other scribe companies out there. What do you all think?

    Hagland, Mark. “Drilling Down into Important Issues Around the Use of Medical Scribes.”Healthcare Informatics Magazine, 15 Oct. 2017, http://www.healthcare-informatics.com/article/ehr/drilling-down-important-issues-around-use-medical-scribes.

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